Plan User Training

User training is designed to prepare the user for testing and converting the system. User involvement and training take place parallel with programming for three reasons:

   1. The system group has time available to spend on training while programs are being written.

   2. Initiating a user-training program gives the systems group a image of the user’s interest in the new system.

   3. A trained user participates more effectively in system testing.

For user training, preparation of a checklist is useful Included are provisions for developing training materials and other documents to complete the training activity: In effect, the checklist calls for commitment of personnel, facilities, and efforts for implementing the can date system.

         The training plan is followed by preparation of the user training manual and other text materials. Facility requirements and the necessary hardware specified and documented. A common procedure is to train supervisors and department heads who, in turn, train their staff as they see fit. The reasons are obvious:

   1. User supervisors are knowledgeable about the capabilities of their staff and the overall operation.

   2. Staff members usually respond more favorably and accept instructions better from supervisors than from outsiders.

   3. Familiarity of users with their particular problems (bugs) makes them better candidates for handling user training than the systems analyst The analyst gets feedback to ensure that proper training is provided.