Friday, April 24, 2009

Maintenance And Support

This phase provides the necessary software adjustment for the system to continue to comply with the original specifications. The quality assurance goal is to develop a procedure for correcting errors and enhancing software. 

This procedure improves quality assurance by encouraging complete reporting and logging of problems, ensuring that reported problems are promptly forwarded to the appropriate group for resolution, and reducing redundant effort by making known problem reports available to department that handles complaints.

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