People read from forms, write on forms, and spend billions of hours handling forms and filing forms. The data the forms carry come from people, and the informational output of the system goes to people. So the form tool with a message, it is the physical carrier of data-of information. It can constitute authority for action. For example a purchase order says a customer's order says SHIP, and a paycheck says PAY TO THE ORDER Each form is a request for action. It provides information for making decisions and improving operations.
With this in mind, it is hard to imagine a business operating without using forms. They are the vehicles for most communications and the blueprint for many activities. As important as a printed form is, however, the majority of forms are designed by poorly trained people. People are puzzled by confusing forms, they ask for directions on how to read them and h fill them out. When a form is poorly designed, it is a poor (and costly) administrative tool.
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